Shipping, Returns & Customer Policies

At GENIQ, we are committed to delivering premium research compounds with secure handling, fast fulfillment, and transparent customer support.
 Below you will find our complete policies regarding Shipping, Delivery, Privacy, Returns, Ordering, and Payments.

1. Shipping & Delivery

  • We offer multiple shipping options displayed at checkout.
  • Orders placed before 12:00 PM Eastern Time typically ship on the same business day.
  • Orders placed after 12:00 PM ET, or on weekends/holidays, ship on the next business day.
  • Tracking information is emailed once your order has been dispatched.
  • Delivery times are estimates and may vary due to:
    • Carrier delays
    • Customs processing
    • Weather or other unforeseen circumstances

International Orders

  • Customers are responsible for all import duties, taxes, and regulatory compliance in their country.
  • Shipments that are refused, seized, delayed, or destroyed by customs are not eligible for refunds or replacements.
  • Once a package is transferred to the carrier, GENIQ is not responsible for:
    • Delays
    • Lost packages
    • Delivery failures

2. Privacy & Security

  • All orders on our website are protected using 256-bit SSL encryption.
  • We comply with all applicable federal and state privacy regulations.
  • GENIQ does not sell or share customer data with outside parties.
  • Information collected is used solely for:
    • Order fulfillment
    • Account management
    • Customer support

3. Returns & Replacements

  • All sales are final once an order has shipped.
  • Due to safety and regulatory restrictions, products cannot be:
    • Returned
    • Restocked
    • Reused

Damaged Orders

If your package arrives damaged:

  1. Email contact@geniq.net within 7 days of delivery.
  2. Include:
    • Order number
    • Photos
    • Description of the issue

After verification:

  • GENIQ will replace affected items at no cost.
  • Refunds are not provided under any circumstances.

Unauthorized returns:

  • Will be rejected and discarded
  • No credit or replacement will be issued

4. Ordering

  • Orders can be placed anytime through our secure website.
  • Once payment is received and the order is approved, it is processed and shipped via trusted carriers.
  • Please verify:
    • Shipping details
    • Billing information
    • Product selections

GENIQ is not responsible for issues caused by customer-entered errors.

Order Cancellations

  • Orders may be canceled only before processing begins.
  • Once shipped or prepared for shipment, orders cannot be:
    • Canceled
    • Recalled
    • Refunded

5. Payment, Pricing & Promotions

  • We accept major credit cards and other payment methods shown at checkout.
  • For ACH / eCheck payments:
    • You authorize a one-time debit for the full purchase amount.
    • Payments cannot be modified or canceled once processed.

Pricing

  • All prices are in U.S. dollars (USD).
  • Prices may change without notice.
  • Taxes, duties, and additional fees are the customer’s responsibility.

Promotions

  • Promotional pricing or quantity discounts may appear on:
    • Product pages
    • Official GENIQ channels

For bulk or institutional orders, email: contact@geniq.net.

6. Viewing Orders & Account Management

You may create an account during checkout or purchase as a guest.

Account Benefits

With a GENIQ account, you can:

  • Track current orders
  • Access full order history
  • Update shipping and billing information
  • Checkout faster for future purchases

If you checked out as a guest and need support, email: contact@geniq.net.

7. Satisfaction Guarantee

GENIQ stands behind the quality and integrity of every research compound we provide.

If you have any concerns or need support:

📧 contact@geniq.net

We respond promptly and are committed to delivering an exceptional customer experience.